Delivery & Return
Free delivery available on 1000s of products.
Delivery
Coverage: We deliver across all major cities and regions in the UAE.
Processing Time: Orders are processed within 1–2 business days after confirmation.
Delivery Time:
Standard Shipping: 2–5 business days.
Express Shipping: 1–2 business days (extra charges apply).
Shipping Charges: Free.
Tracking: You will receive an SMS or email with tracking details once your order has been dispatched.
Delays: Public holidays, weather conditions, or courier issues may occasionally cause delays. In such cases, we’ll keep you updated.
Failed Deliveries: If delivery fails due to incorrect address or repeated missed attempts, re-delivery charges may apply.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Return
Return Window: Items can be returned within 3 days of delivery.
Condition: Products must be unused, undamaged, and returned in their original packaging with all tags intact.
Non-Returnable: Personal care items, customized products, and items marked Final Sale are not eligible for return.
How to Return:
Contact our support team at info@ordizo.com within the return window.
Share your order number and reason for return.
Our team will confirm and guide you with the return process.
Refunds:
Issued once the product is received and inspected.
Refunds are processed to your original payment method or as store credit.
Processing time: 7–10 business days.
Return Shipping: Customers bear the cost of return shipping unless the product was defective, damaged, or incorrect.
Damaged or Defective Products: If you receive a faulty product, contact us immediately for a replacement or full refund (including shipping).
Order Cancellation: Orders can be canceled within 24 hours of placement for a full refund. Once shipped, the return policy applies.
